Help Center in UAE

We send all our customers an email confirming the dispatch and also provide them a tracking number.

Once your order has been dispatched, you will receive a tracking number via email which you can use to track your order. You can also check your order status by providing us all the necessary details here. Alternatively, you can call us and one of our customer service representatives will gladly help you track your order.

Tracking numbers may take 24 hours to update. Therefore, we advise you to be patient if your order is not traceable immediately after confirmation.

Your order can be delivered at any time between 9:00 am to 6:00 pm from Sunday to Thursday. Kindly remain available at the delivery address to receive the order. In case you have to step out, please ensure a family member or a friend is available to receive the item on your behalf.

In order to skip the tedious process of entering your personal details every time you purchase an item from us, we recommend that you create an account on Tejar.com UAE which will allow us to recognize you quickly the next time you log in. Just visit our website and quickly fill out a form or simply use your Google/Facebook login credentials to form an account, and voilà! You’re good to go.

If you wish to place an urgent order for the first time, you can check out as a guest. However, this option is not recommended in the long run as you will have to enter your details every time you place an order.

Please ensure that you are entering the correct login details. All login credentials are case sensitive. Never share your login details with anyone.

Don’t worry. You can request a new password by using the “forgot password” option.

In case you wish to return the order, customers have 7 business days within which they can contact our Technical Support Department and return the product.

If you would like to receive updates on price revisions for your desired product, please activate the price alert feature appearing above the price on the product page.

If an item is not listed on Tejar.com UAE but is available on an external website, you can share with us the URL for the item and we can arrange its delivery for you. However, we reserve the right to decline the request if it does not fit our criteria.

Simply choose the “gift option” at the time of checkout and add a message you would like to go along with the gift.

You can cancel the order only after you have received the ‘order confirmation’ email. The cancellation option is available on our website. You can also initiate cancellation by giving us a phone call. Orders cannot be cancelled once the payment has been verified. Your satisfaction is our top priority and we take substantial measures to help you in every way possible when you approach us with a return request. Please make sure that the product is returned within 7 business days of receipt and sealed with the original packing.

It is our top priority to double check your order requirements with you before we ship your desired product. In a rare occurrence, if you receive the wrong item (e.g. color or size being different to what you had ordered), please contact us immediately with complete details of the order requested by you and the item you have received.

In case your ordered product arrives in a defective or damaged state, please contact us immediately so that we can guide you how to return/replace the item. We will examine the product and run necessary diagnostic procedures before getting it replaced by the manufacturer or refunding you the amount you paid for the purchase.

• If the shipping of the product is experiencing an unusually long delay (beyond 10 business days)
• If the item you purchased from us turns out to be defective
• If you have received the item you ordered but you have not opened/unboxed it and no longer need it

(Please note that it will be solely your responsibility to bear all shipping charges to return the product from your address to our office.)

In case a product is returned, we charge a restocking fee of 15-25% of the total item value, depending on its type. All items must be returned in original packing. An item that you have opened and is without any defects does not qualify for a return.

In case you wish to return the order, customers have 7 business days under which they can contact our Technical Support Department and return the product.

If you claim warranty for a product which has ceased to exist in the market, it will be replaced by a model which can serve as it’s most suitable substitute. It is the manufacturer's prerogative to opt for the appropriate model to be sent to the customer as a replacement of the discontinued item. Tejar.com UAE is not involved in the replacement selection process in any way.

An order takes 6-10 business days to process.

We try our level best to deliver your products in time. However, if the delivery gets delayed, you will be notified immediately by one of our customer service representatives on the contact details you have shared.

No, we entertain orders initiated by customers residing in the UAE only.

All orders above AED 179.01 qualify for free standard delivery across the UAE. Your eligibility for free standard delivery is specified on the product page and at checkout along with an estimated delivery time. A minor shipping fee is charged on all non-qualifying orders. Any delivery charges you are likely to pay can be viewed during the checkout process.

You need to pay AED 40 in shipping charges if you purchase a product worth less than AED 179.01.

Your order being delivered in parts is perfectly normal if you have purchased multiple items at once. This is because some items are readily available while others take time. Our customer service representatives make sure they notify you in advance if such a situation arises.

Payments can be made through debit or credit cards.

The payment instructions are provided in an order confirmation email.

On bulk purchases we can offer very tempting rates. All you have to do is call us and share your bulk order requirements and we will make sure you get an offer you can’t refuse.