Returns & Refunds

This section contains policies linked to the return of a product, therefore it is advised that you read the following description very carefully. It must be noted that it is the customer who has to bear shipping charges associated with all products to be returned or replaced. If you have placed a replacement request, the time duration for delivery of the new item will be communicated to you after completion of all necessary formalities. 

Damaged or Defective Product

In case your ordered product arrives in a defective or damaged state, please contact us immediately so that we can guide you how to return/replace the item. We will examine the product and run necessary diagnostic procedures before getting it replaced by the manufacturer or refunding you the amount you paid for the purchase.

Wrong Order

In case the product we deliver does not match what you ordered in terms of description, color or size, please feel free to contact our team who will gladly replace it.

Order Exchange

All customers are expected to carefully read through every single detail linked to an item before ordering it. We advise you to thoroughly check all product-specifications before purchase, as exchange after the order has been delivered will require a “restocking fee” to be borne by the customer. To ensure you get exactly the item you need, you are emailed your order details before you carry out the payment. If the product size, color or other specifications in the email don’t match you requirements, please make necessary changes before you finally go ahead and pay for your order.

Claiming Warranty For An Item Which Has Been Discontinued

If the customer claims warranty for a product which has ceased to exist in the market, it will be replaced by a model which can serve as its most suitable substitute. It is the manufacturer's prerogative to opt for the appropriate model to be sent to the customer as a replacement of the discontinued item. UAE is not involved in the replacement selection process in any way.

Restocking Fee

A 25% restocking fee is charged for all items returned. Please note that the shipping fee paid by the customer is fully non-refundable. 

Order Cancellation

Orders cannot be cancelled once the payment has been verified. Your satisfaction is our top priority and we take substantial measures to help you in every way possible when you approach us with a return request. Please make sure that the product is returned within 7 business days of receipt and sealed with the original packing.